Presenters and papers are invited, but not limited to, the following subjects:

• Warranty Chain Management / A Holistic View to Cost Savings / Risk Management

• Cost Reduction Success Stories

• Strategy and Management

• Warranty as a Competitive Advantage

• Warranty Policy

• Outsourcing

• Service Contract Management

• Extended Warranties

• Warranty Accrual and Accrual management

• Differences in Accounting Treatments (implications for accruals and benchmarking)

• Legal Aspects of Warranty

• Warranty Metrics and Benchmarking

• Warranty Data Management, Mining and Analysis

• Warranty Tools and Processes

• Supplier Warranty Cost Recovery

• Customer Experience of Warranty

• Design for Warranty (Quality, Reliability, Supportability, Usability, Customer Self-Repair, etc)

• Call Center Management to Reduce Warranty Costs

• Warranty and Operations Management

• Warranty/Service Contract Auditing

• Warranty Fraud

• Warranty Training