Workshop theme is making knowledge explicit and shared in order to following two goals:
1. Enhancement of awareness, decision-making, teamwork based on shared knowledge
2. Automation of simple work based on shared knowledge

• Ontology / Knowledge model

• Knowledge-based dialogue management

• Workshop method

• Service engineering

• Knowledge-based human-computer interaction

• Reasoning / Information retrieval from shared knowledge

• Participatory approach

• Data mining / Text mining